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KAHIMTANG LLC

REFUND & CANCELLATION POLICY

This Yoga Instruction Refund and Cancellation Policy ("Policy") is adopted by Kahimtang LLC, a Guam-based limited liability company (“Company”), in accordance with applicable laws and principles of fairness, transparency, and consumer protection.

By booking any of our services, the customer (“Customer”) agrees to the following terms.

ARTICLE 1

Scope

1.1 Covered Services. This Policy applies to the following offerings provided by the Company:

1.1.1 Beach Yoga Class.

1.1.1.1 Fifteen dollars ($15) per participant.

1.1.1.2 One (1) hour of guided, all-levels yoga instruction.

1.1.1.3 Conducted outdoors, typically on public beaches in Guam.

1.1.1.4 Sessions are held in-person and may be subject to weather or location-based changes.

1.1.2 Private or Group Yoga Sessions.

1.1.2.1 Offered upon request and subject to separate terms, unless otherwise agreed in writing.

1.1.2.2 Where no other agreement applies, this Policy shall govern.

1.2 Governing Law

1.2.1 This Policy shall be interpreted and enforced under the laws of the Territory of Guam, specifically including the following:

1.2.1.1 11 GCA § 32201 et seq. Consumer Protection Act of Guam.

1.2.1.2 13 GCA Uniform Commercial Code of Guam (UCC).

1.2.1.3 Relevant guidance under the United States Federal Trade Commission regulations for service-based transactions.

ARTICLE 2

Customer Cancellation

2.1 Yoga Class Refunds. Refunds for scheduled, in-person yoga classes shall be determined by the time of cancellation relative to the class’s official start time, as confirmed in the booking receipt or confirmation message. All times shall be calculated in Guam Standard Time (GST).

2.1.1 Partial Refund (50%). Cancellation made forty-eight (48) hours or more prior to the scheduled class start time.

2.1.2 No Refund. Cancellation made less than twenty-four (24) hours prior to scheduled start time.

2.1.2.1 No Show. Failure to appear at classes without notice is not eligible for any refund.

2.1.2.2 Late Arrival. Customers arriving more than fifteen (15) minutes past the scheduled start time may be denied entry, and no refund shall be issued unless otherwise agreed in writing prior.

2.1.3 Method of Cancellation. To be valid, cancellations must be submitted by email to customer.experience@kahimtang.com or through the Company’s official booking system. The timestamp of receipt will determine refund eligibility.

ARTICLE 3

Customer Rescheduling

3.1 One-Time Rescheduling Option. A customer is able to request one reschedule per booking, without additional charge, provided the request is submitted at least twenty-four (24) hours prior to the scheduled start time.

3.2 Rescheduling Window and Restrictions.

3.2.1 Rescheduled classes must be rebooked and completed within fourteen (14) calendar days of the original scheduled date.

3.2.2 Rescheduling requests submitted less than twelve (12) hours before the class are not guaranteed and, if approved, may incur a five-dollar ($) rebooking fee.

3.2.3 All rescheduling requests are subject to instructor availability and weather-dependent feasibility.

ARTICLE 4

Company Cancellation

4.1 Authority to Cancel. The Company reserves the right to cancel or reschedule any service listed in Article 1. Cancellations may occur before or during the scheduled time of service, based on circumstances including, but not limited to, the following:

4.1.1 Inclement Weather or Unsafe Conditions. Severe weather, typhoons, heavy rainfall, flooding, or extreme heat or humidity that may pose safety risks to participants or staff.

4.1.2 Unexpected Natural or Civil Emergencies. Earthquakes, landslides, curfews, road closures, power outages, government orders, or similar disruptions with little to no prior warning.

4.1.3 Operational Disruption. Illness, unavailability of essential personnel, equipment failure, transportation delays, or unanticipated logistical conflicts.

4.2 Customer Rights with Company Cancellation. If the Company cancels a service for a reason stated above, the customer shall be offered one (1) of the following:

4.2.1 Full Refund. A full refund equal to the original price paid for the affected portion of the service.

4.2.2 Rescheduling. A rescheduled date and time of the customer’s preference, subject to availability, within sixty (60) calendar days.

4.3 Company Cancellation Notification Procedure. Notification shall be made at least two (2) hours prior to the scheduled start time when feasible. The Company will make reasonable efforts to notify customers of cancellations via the following modes of communication:

4.3.1 Email.

4.3.2 SMS or phone call, if mobile number is provided.

4.3.3 Announcement or notice on official booking platform and social media pages.

ARTICLE 5

Refund Procedure and Processing

5.1 Request Submission Requirements. All refund or reschedule requests must be submitted in writing to customer.experience@kahimtang.com and include the following:

5.1.1 Full name of booking customer.

5.2.2 Contact email.

5.2.3 Date and time of scheduled tour.

5.2.4 Reason for refund, cancellation, or rescheduling.

5.2.5 Proof of purchase or booking confirmation number.

5.2Other Modes. Requests submitted through other channels, like social media and SMS, may be ignored unless formally acknowledged by the Company.

5.3 Review and Approval

5.3.1 The Company shall acknowledge refund requests within five (5) business days.

5.3.2 Approval may depend on time of request and any relevant documentation.

5.3.3 The Company reserves the right to reject incomplete or unverifiable claims.

5.4 Method and Timeline

5.4.1 Approved refunds will be issued to the original method of payment unless otherwise requested in writing.

5.4.2 Refunds shall be processed within five (5) to ten (10) business days from the date of approval.

5.4.3 The Company is not responsible nor legally liable for delays caused by payment processors, card issuers, or external platforms.

5.5 Fees and Deductions

5.5.1 Refunds may be reduced by any applicable third-party transaction fees, unless prohibited by law.

5.5.2 Refunds issued outside the Company’s internal platform and with an external service provider may be subject to the governing policies of those platforms.

5.5.3 The Company does not refund bank overdraft charges, currency exchange fees, or foreign transaction charges imposed by a customer’s financial institution.

ARTICLE 6

Jurisdiction and Dispute Resolution

6.1 Governing Law. This Policy shall be governed by, and construed in accordance with, the laws of the Territory of Guam, including, but not limited to, the following:

6.1.1 11 GCA Chapter 32. Guam Consumer Protection Act.

6.1.2 7 GCA § 42101 et seq. Civil Procedures and Venue Rules.

6.1.3 Applicable contract and business regulations under Guam and United States federal law.

6.2 Jurisdiction. Any dispute arising under this Policy shall be subject to the exclusive jurisdiction of the Superior Court of Guam, unless superseded by federal law or resolved via arbitration as outlined in Section 6.4.

6.3 Good Faith Negotiation Requirement. In the event of a dispute, before initiating any formal legal action, both parties agree to make a good faith effort to resolve the dispute through informal written communication and mutual discussion. This step shall be attempted for a minimum of ten (10) business days following notice of the dispute.

6.4 Mediation or Arbitration. If an informal resolution is not achieved, the Company may require the customer to participate in one (1) of the following:

6.4.1 Mediation. A neutral third party located in Guam will facilitate mediation between the customer and the Company.

6.4.2 Binding Arbitration. Under Guam Arbitration Law, or 7 GCA Chapter 42, the Company may require that any unresolved dispute be submitted to binding arbitration. Arbitration shall be conducted by a single arbitrator agreed upon by both parties. Alternatively, if no agreement is reached, an arbitrator will be appointed pursuant to Guam law.

6.4.2.1 The arbitration shall take place in Guam unless otherwise agreed in writing.

6.4.2.2 The arbitration proceedings shall be confidential, and the decision rendered by the arbitrator shall be final, binding, and enforceable in any court of competent jurisdiction.

6.4.2.3 The arbitrator shall have authority to grant all remedies available under applicable law but shall not have authority to award punitive damages unless expressly permitted by statute.

6.4.2.4 Unless otherwise awarded, each party shall bear its own legal costs, and the fees of the arbitrator shall be split equally.

ARTICLE 7

Amendments

7.1 Policy Revisions. The Company may and can revise this Policy at any time. All changes shall be posted publicly on the Company’s website, digital booking platform, and other relevant modes of communication.

7.2 Applicability. Revised terms apply only to bookings made after the effective date of the updated Policy.

CUSTOMER ACKNOWLEDGEMENT

By booking this service from Kahimtang LLC, the Customer affirms that they have read, understood, and agreed to the terms set forth in this Yoga Instruction Refund & Cancellation Policy.

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